This video presentation takes a look at customer service in a private podiatry practice setting and can be used to help build a strategy of using customer service values to delight patients.
Delivering a high standard of care is the minimum a practice must do, but an attention to customer service points can help a practice to flourish.
The course consists of:
Video presentation by Tony Gavin
Course Notes.
Topics:
Patient expectations
Communication Skills
Complaints
Policies and Procedures
Delight your customers
This video 24 minutes in length, but you are encouraged to review the material and reflect upon how this can influence your practice which will require further time and repeated viewing.
It is anticipated that this will lead to 2 hours of CPD activity.
To access the course once purchased, please head to your account page and click “My Courses”.
